Prepaid Time Blocks

Red Lilly Digital - Shop - Prepaid Time Blocks - Business Website Updates and Support

Prepaid time blocks are available to clients on one of our website maintenance or hosting plans.

Use them for extra website maintenance and development support: the updates and changes that keep your website running smoothly. They suit businesses that need minor changes made every now and then.

Prices

1 hour: $110 – For the odd small change

5 hours: $495 (save 10%) – A bigger job, or a few jobs at once

1 hour monthly: $99/month (save 10%) – Great for regular small updates

All prices include GST.

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What’s Included

Prepaid time blocks cover general website maintenance, development and support, including (but not limited to):

  • Adding new pages and posts
  • Editing existing pages and posts
  • Changes to scripts, themes, plugins, extensions and databases
  • General website support by email and phone, for your website and related services

What’s Not Included

Prepaid time blocks are for website maintenance and general labour only. They don’t cover:

  • Marketing, consulting or strategic services
  • Third-party products or software purchases of any kind
  • Travel

How Your Time Is Used

Any requested tasks will be counted in 15-minute increments.

  • If a job is expected to take more than 2 hours, we’ll let you know before we start.
  • If a job needs more time than you have left, you’ll need to prepay for more before any further work starts.

Need concentrated effort on a bigger task? The 5-hour block saves you 10%.

Monthly Subscription

Have ongoing small tasks? Sign up for 1 hour a month and save 10%. Unused time rolls over each month. If more than 5 hours build up, we’ll suggest pausing your subscription.

Expiry Of Prepaid Time Blocks

Prepaid time blocks expire 6 months after purchase. We won’t cancel your purchase, but our prices need to keep covering our costs as time goes by.

After 6 months, we may adjust any remaining hours to current pricing. You can then choose to receive slightly fewer hours for what you’ve paid, or pay the difference to keep the same number of hours.

Common FAQs

Got Some Questions? We’ve Got Answers.

Once you’re a client, we’ll let you know the best way to send through your website updates and changes.

We’re not watching the clock on every minute. Quick questions are fine. If a call or email turns into real support work, like a longer chat to brainstorm ideas or get advice, that time comes off your block.

Small jobs are done within three business days, and often sooner. For bigger jobs, we’ll give you a timeframe before we start.

Only if you need more than your plan covers. Your plan’s tasks are used first, and time blocks cover anything extra.

Yes, any time. Any time you’ve already paid for stays available until it expires.

Need more information or have other questions? Book a free discovery call.